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My own personal philosophy and definition of marketing automation is "scaling personal attention." I believe nothing is a true substitute for live human interaction. The only problem is: It isn't scalable.
Unless you take care of the upper end of your market and your price points warrant personal attention, you'll need to find a way to use technology to bridge the gap. This video is taken from the Infusioncon presentation that won me "Ultimate Marketer 2011" and gives an example of "scaling personal attention" in action. At the end, Chris Brisson, from Call Loop, takes you through how to implement my strategy in real life.
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Jermaine,
I love this concept of ‘Scaling Personal Attention’. This is the future. Glad to see you are pushing the frontier and adding your own personal touch.
Chris